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Developer Portal

Create applications and services that integrate with the best of Mitel.
Coming Soon - Phase 2 and Phase 3 of the Service Delivery API

Getting Started

Select the guide that best describes your role.

  • New to APIs

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    I'm in a technical role and I'm looking for an overview of the concepts required to start working with Mitel's CloudLink APIs.

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  • Developer

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    I am a developer who is familiar with RESTful web services and I want to get started making API calls.

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  • Business Owners

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    I'm interested in how the Mitel Developer API Program can create value for my business and empower my customers.

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Mitel APIs

Our APIs cover a wide variety of business needs.

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    • Media

      Media Services API is used to manage calls on both the cloud call control and premise PBX systems.

      View API
    • Presence

      Presence API is used for managing presences. An entity can have a variety of presences.

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    • Conversations

      Conversations API is used to manage streams (topic based), one-on-one, and group conversations.

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    • Notifications

      Topic based notification system. This service’s responsibility is to distribute notifications over various channels to subscribers.

      View API
  • Administrative API Group icon


    • Admin

      The administration service allows for the management of tenants, users and services which are then provided access to CloudLink platform microservices.

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    • Authentication

      A loosely OAuth 2.0 compliant authentication service used to obtain bearer tokens for use with the CloudLink Platform micro-service APIs.

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    • Service Delivery

      Allows for Distributors to search and read subscription and product details for their Resellers.

      View API


API guides, tutorials, sample code, best practices, and much more. Get additional help from our amazing community of developers.

  • Guides & Resources

    Guides and tutorials to get you started using the API, information for developing and publishing your apps, and useful technical resources.

  • Developer Forum

    Join the CloudLink community to access a wealth of useful information, ask questions, and collaborate with developers and the Mitel team.


Integration Examples

  • Mitel Web CRM Connector

    CRM Web Connector Hero

    A CRM embedded web application created by Mitel's Professional Services team that offers screen-pop, call control, click-to-dial, and more.

    View Project
  • Lightweight Screen-Pop


    A lightweight screen-pop application built into your browser.

    View Project
  • Outlook Calendar Call Control


    Set call redirecting rules based on Outlook calendar status.

    View Project